GDPR Privacy Statement & Cookie policy

GDPR Privacy Statement & Cookie policy

GDPR Privacy Statement

Privacy Policy of Allshoes Safety Footwear

When you order something, we need your personal details to ensure that we can deliver your order. But we always deal carefully with your personal data. We take care of them and store them safely. We would like to tell you here what we do with your personal data and why we need them. If you have questions after reading our privacy policy, please do not hesitate to contact our Data Protection Officer (contact details below).

This privacy policy can be adjusted from time to time if new developments give reasons to do so. You can find the most current privacy policy on www.allshoes.eu. We advise you to consult this privacy policy regularly so that you will be aware of these adjustments. You will always see the last date of adjustment there.

This privacy policy was most recently adjusted on 1 March 2021.

Who is responsible for processing my personal data?

Allshoes Safety Footwear, with its registered office at Koivistokade 80, 1013 BB Amsterdam, is the controller for the processing of data as specified in this privacy policy.

When is this privacy policy applicable?

This privacy policy is applicable to all personal data that Allshoes Safety Footwear processes of everyone who has or has had contact at any time with Allshoes Safety Footwear, such as customers, business contact persons and suppliers, on all domains related to Allshoes Safety Footwear.

What are personal data?

Personal data are all data that are traceable to you as an individual. In particular, Allshoes Safety Footwear may process personal data including the following:

- your name and address details, telephone number, e-mail address and other contact details needed for communication;

- birth details, age, gender;

- bank account numbers of the data subjects;

- personal details made available by the Chamber of Commerce;

- IP address;

- your order history or surfing behaviour;

- other personal data (other than as specified above) that are necessary for processing in accordance with the applicable legislation.

Whose personal data do we process and how do we obtain these data?

We process the personal data of everyone who has or has had direct or indirect contact with Allshoes Safety Footwear, such as business and other customers and the contact persons of partners.

We obtain the data directly from you when you visit our website, generate an account and fill in certain data or when you seek contact with our customer service.

We can also obtain data from other parties, but only if you have given permission to provide us with certain data.

Which data of yours do we process, what do we use them for and how long are they stored?

Purposes

We use your personal data for different purposes, including:

- Administrative purposes

- Taking and executing orders

- Compliance with other contracts (such as employment contracts)

- Processing of payments and making payments

- Communication with you

- Updating accounts and other business information

- Carrying out marketing, digitally or otherwise

- Meeting legal or regulatory requirements

- Dealing with complaints or questions from our customers

- Maintaining our business network

- Improving our product and service information and carrying out targeted marketing campaigns as well as market and other research

- Generating data analysis to update and improve the performance of our website

Your personal data are needed to implement these purposes. We implement them on the basis of the following principles:

- Legal obligation;

- Necessary to perform the contract;

- Legitimate interest of our own or of a third party, for example conducting legal proceedings, imposing attachment, etc..

- With your permission. In some cases we may be legally required to use or disclose personal information, for example to comply with a request from an official authority. We request your permission in advance for non-essential processing. You can always withdraw this permission.

Data for the processing of your order

When you order something, we need certain data in order to deliver your order and to keep you informed of your order. These data are also necessary for returns, if any. For this purpose we collect your name, e-mail address, delivery address(es), payment details and your telephone number.

These data are needed to perform the contract you have concluded with us. We retain these data for 7 years.

Data in your account

We save the following data in your account: your name (delivery and residential/business address(es)), telephone number, e-mail address, date of birth (if you have stated it) and payment data. We also save your order history in your account.

In addition, we also save the interests you have stated in your account, namely your wish list, any linked Allshoes Safety Footwear apps, language preference and your e-mail and personalisation preferences. You give permission for this.

Our promise to our customers is to make the lives of our customers easier and nicer. That is why we save the data in your account as long as you are an active customer of ours. If you have not logged in to us anymore for 7 years, we delete all your data. In addition, you can make a request at any time to have your data removed in your account.

Data on your contact with our customer service

You can contact our customer service. We use the data stored in your account to contact you further to your question or complaint to us.

By saving your data we will be able to help you more quickly next time. We therefore save the notes on the customer contact with us and with our sales partners as long as you are an active customer of ours.

When you send us a private message via LinkedIn, Instagram or Facebook, we save the message for 6 months as most.

Data for an optimum shopping experience

By our websites, we mean allshoes.eu, redbrick.eu, grisportsafety.eu, mrmiles.eu and vismonederland.nl

First of all we see to it that our websites operate properly so that you can shop optimally. For this purpose, when you visit our websites we collect your IP address, information on your internet browser, any language settings and information on the settings of the operating system of the computer or mobile device by which you visit us. You give your permission for this.

We also see to it that our websites are so relevant as possible by gearing them to your personal preferences. In order to do so, we collect your search, click and purchase behaviour at our websites. You give your permission for this. We use these data to analyse generic customer patterns, so that we can use them on an individual level. The point of this is not really to gain knowledge about individual customers. Our promise to our clients is to make their lives easier and nicer. That is why we save these data as long as you are an active customer of ours. If you have not logged in to us anymore for 7 years, we delete all your data.

Improvement of shopping experience based on general information and sales statistics

When you examine an article on Allshoes Safety Footwear, you also see articles we recommend (for example under the heading “Others also examined”). These articles are based on the article or category you are examining at the time. Based on statistics, we know that customers that bought that article were also interested in the other articles. These recommendations are not personal: everyone who looks at that article sees the same recommendations. If you are looking for a specific work shoe, everyone sees the same comparable work shoes. Or we show you what other users sought on the basis of your search command. You also see this form of improvement of your shopping experience in physical shops. For instance, articles of the same type or that belong together are usually next to each other. And the salesperson also knows what is popular and what other customers bought when they went into the shop with the same question. This has no further consequences for you as a user. No automatic decision-making applies.

Personalisation on the basis of your account data and search, surf and purchase history at Allshoes Safety Footwear

Just as a salesperson, we also make recommendations and we adjust the shop to your preferences. We look at what you previously sought or bought from us, what is on your wish list and which interests you showed by examining certain articles and categories in our shop. So we do not give the work shoes you just bought as a tip. Or we display the contents in which you are less interested at the bottom of the website. Based on these data, we can also offer you a special discount or shoe accessories that are in line with your preferences by e-mail and on the website. On our website we give you recommendations as well on which products you could need again on the basis of what you purchased earlier, for example a maintenance kit or waterproofing spray.

We do so on the basis of your surf, search and purchase behaviour. We do not look back more than three years. We collect your surf and search behaviour on the basis of cookie techniques, your IP address and the unique number linked to the mobile device on which you surf. You give permission for this.

What we do not do when you visit our website is use these data to show you other prices than are shown to other customers. It can however occur that when you visit us again we will have meanwhile adjusted the prices of some products.

Data for marketing

Personalised e-mails and push notifications

We regularly have special campaigns and novelties that we want to share with you. We like to share them by e-mail. If you have an account with us or have placed one or more orders and have given permission for this, we will e-mail you (and/or we will send you push notifications with) suggestions and information on our articles and services on the basis of your purchases and requests for reviews.

If you give us permission to do so, we can also e-mail you other information or send you push notifications about this, such as general win actions or personal recommendations and information. These personal recommendations are based on your purchases and visit history from 2 years ago at most in order to make the contents of these messages more interesting to you.

Personalised advertisements

We, our advertisement networks and media agencies can display your advertisements on our websites. This is done on the basis of your previous visits to our websites and the websites of one or more third parties. Your surf, search and purchase behaviour are collected on the basis of cookie techniques, your IP address and the advertisement number linked to the device on which you surf. We use these data only if you have given us permission to place cookies. A limited retention period applies to cookies and that period varies per cookie.

In your mailbox

In some cases you can receive a letter or parcel from us by which we want to show you our appreciation of you as a customer. We exercise restraint in sending post: you receive a letter or parcel only if you have given permission for this.

Data from customer surveys

We are constantly improving our services and making them even better in line with what customers want. That is why we may use your data (customer ID and e-mail address) to invite you to a voluntary customer or market survey. We can also have these surveys carried out by third parties. In this way you help our web shop to become even better. Participation in a customer or market survey is completely voluntary. You decide yourself if you want to take part in the survey. How long your data are linked to the outcomes of the customer or market survey varies per survey. We delete all data traceable to you as soon as the survey is definitely concluded.

Analysis

We analyse information from customer and market surveys, win actions and click and purchase behaviour in order to gain insight into our customers and their use of our services. We also us segmentation data from 4Orange and MarketResponse to enrich these insights. As segmentation specialists, 4Orange and MarketResponse make predictions of characteristics, interests and behaviours of all households in the Netherlands. We can use these data, among other things, for our brand positioning, to improve your services and to optimise our campaigns. We ensure that all our analyses are reported only on an aggregated level. This means that the results cannot in any way be traced to individual customers and are not used for personal expressions. If you want more information about the 4Orange and MarketResponse data, you can find this on the website of 4Orange (https://www.4orange.nl/) and MarketResponse (https://marketresponse.nl). You can address questions about the data of 4Orange and MarketResponse to info@4orange.nl en welkom@marketresponse.nl.

Data for reviews & question and answer

We love reviews. And so do our customers. Because reviews help you to find what you seek. If you write a review, you choose whether your personal data or your name will be visible to other visitors. You can also use an alias. You can also indicate whether we may contact you about your review. We place reviews only with your permission. Because reviews are valuable to customers for a long time, we save a review until you ask us to delete the review or until the time we delete the review.

Data for prize contests and actions

If you participate in an action or compete in a prize contest, we ask you for data, such as your name, address and/or e-mail address. We need them in order to conduct the action and announce the prize winners. We collect these data with your permission. If you agree to this, we can also use the information you share with us in an action or prize contest for other purposes.

Data to combat fraud

No one wants to deal with security incidents, nor do we. We therefore use personal data (including IP addresses and search, surf and purchase behaviour) to investigate, prevent and combat unauthorised access and fraud.

If fraud has demonstrably taken place, we will save certain data related to that fraud. We do this for the duration of 1 year after we have discovered this fraud. We have a legitimate interest in doing this.

Subsequent payment

If you buy articles you do not want to pay for immediately, we can assess your creditworthiness. We can use external agencies to do so; This is also stated in our general terms and conditions. In that case the processing is done to perform the contract and/or with a legitimate interest.

Social media

If you use social media such as Facebook, you can click 'like and share' buttons on the various channels of Allshoes Safety Footwear and its brand of articles that you find nice, useful or handy and share them with your friends on your social media account. Allshoes Safety Footwear cannot gain access to your social media account. We advise you to read the privacy policy of the social media parties where you have an account carefully, so that you know how your data are used and how you can adjust your settings.

With whom are your data shared?

Distribution and logistics partners

We also work together with various logistics partners, such as DHL and PostNL.

Our logistics partners receive your name, delivery address, invoice address and e-mail address from us. If you have stated this when placing your order, logistic partners will also receive your telephone number. They need this number to deliver your parcel at the address you chose, to keep you informed of the delivery time and to give you the possibility to use the additional services of these logistics partners (such as a different delivery address).

Other external service providers

We also engage other external service providers in to help with different things. They sometimes also need personal data for that purpose. We only share the data that are necessary for the service the external service provider performs for us. We do not sell your data to these service providers or other third parties. And we conclude contracts with all external service providers in which we agree on what they may do with the data.

The types of work our external service providers perform for us:

● support in providing our digital services such as the hosting, maintenance and support of our websites and applications;

● support with our customer service;

● support with our advertising and marketing campaigns;

● support in conducting customer surveys and obtaining ratings and reviews;

● providing financial services, such as payment services, collection agencies and credit information agencies;

● support in facilitating telephone contact between you en and business sales partners;

● support in conducting surveys and analyses to improve our services.

The government

We sometimes have to transfer personal data to the government. This can occur first of all if certain government institutions need these data to perform their duties, such as the Tax and Customs Administration. The police and judicial authorities may also need certain data in case of fraud or abuse. Lastly, certain supervisory authorities can gain access to personal data in the context of an investigation.

Only at your request: with other businesses

If you want us to do so, we also transfer your personal data to other businesses, for example if one of our commercial partners has an offer for customers of Allshoes Safety Footwear. We then do so only with your explicit permission.

Where do we store your data?

We store your data within the European Economic Area ("EEA"). It can nevertheless occur that certain data that we collect is transmitted to or stored at a destination outside the EEA, for example because one of our external service providers is located there. When this is the case, we ensure that this is done in a safe and lawful manner. In such cases, Allshoes Safety Footwear will take appropriate measures to guarantee that your data are protected as well as possible, such as agreements with the receivers of standard provisions relating to data protection that are drafted by the European Commission.

How are your data protected?

Allshoes Safety Footwear makes every effort to protect your data optimally in order to prevent unlawful use such as unauthorised access, undesired disclosure and unauthorised change or loss. We do so on the basis of physical, administrative, organisational and technical measures. Allshoes Safety Footwear may use other service providers to perform our activities and services. These service providers are subject to protection obligations in accordance with this privacy statement.

The personal data and personal information are a very important area for attention at IT. The use of and access to private data takes place only after permission and contact with the staff member. If a staff member leaves the company, operating resources are emptied, telephones are set back by the staff member and the laptops are erased by our system manager. Pigeonholes which may also contain private things are by definition no longer looked at unless it is necessary from the company and the staff member is informed and gives permission. As far as saving information on paper is concerned, a period of 3 years applies after leaving employment in connection with audits. Information is handled very carefully at all times and, of course, processing agreements are concluded with the businesses that have access to data of Allshoes.

How do we deal with children’s data?

Our services are not aimed at children. This means that the use of Allshoes Safety Footwear by customers under the age of 18 is allowed only with the express permission of a parent or guardian.

Which rights can you exercise in relation to your data?

To inspect which rights you can exercise in relation to your data we refer you to our ‘Procedure for Rights of Data Subjects’.

Questions?

If you still have question about the way in which Allshoes Safety Footwear deals with your personal data, do not hesitate to contact our Data Protection Officer, Sander Gerritsen, via sander.gerritsen@allshoes.eu. He will be pleased to help you. We can also be reached via the following contact details:

Allshoes Safety Footwear

Koivistokade 80

1013 BB Amsterdam

E-mail: info@allshoes.eu

Tel: +31 (0)20 2250130

Cookie Policy

What are cookies?

Cookies are small text files that are stored on your computer’s browser. Cookies may be delivered by the website you visit, or by third parties.

What information do cookies collect?

In general, cookies collect information such as a user’s IP address, browser type, operating system, referring URLs, date and time of visit, and details about the actions you take on a website.

What types of cookies do we use?

We use four types of cookies on our website:

strictly necessary
performance
functionality
targeting

For information about each of these types of cookies, please visit www.aboutcookies.org.

Why do we use cookies?

In general, we use cookies for the following purposes:

operating, maintaining, developing, improving and customizing our website;
knowing when a user visits / returns to our website, which pages a user is looking at, and how often and how long a user looks at a web page;
personalizing webpage content;
creating aggregate and anonymous usage statistics to monitor and improve website traffic, performance, features, functionality and security;
distributing digital advertising based on your search behaviour and/or the content on our website and 3rd party sites; and
correlating data in our CRM systems about our clients’ and prospects’ personnel with website visitation and navigation data, for purposes of creating leads and generating sales; and
sharing information about your use of our site with our social media, advertising and analytics partners for the above-stated purposes.

For information about the specific purpose for each cookie we use on our website, please click here.

Google Analytics

We use Google Analytics to track and report visitor traffic to our website, which for purposes of this Cookies Policy are considered “functional” cookies. The only personal information by collected Google Analytics is IP address. We use Google Analytics to create aggregate, non-identifiable insights into how our website is being used. To learn more about how Google uses data, please visit policies.google.com/technologies/partner-sites.

Your choices

You may reject cookies by changing your Internet browser’s settings. However, if you do so, portions of our website may not function properly, and we may not be able to respond to your request. To learn more about cookies and how you can manage or delete them, visit www.aboutcookies.org.

Or you may choose to use our Cookies Preference tool to update your cookies preferences. Using this dashboard, you can either accept all cookies, or selectively accept cookies. Please note, you do not have a choice to accept or reject strictly necessary cookies, as these are essential for our website’s performance.

If you use a Google Chrome browser, you can opt-out of Google Analytics by downloading and installing Google browser add-on. For more information about this plug-in, please click here.

Changing your cookie preference

You can change your cookie preferences at any time by visiting our Cookies Preference tool and update your cookies preferences.

Cookie classification and descriptions provided by Cookiepedia

This statement explains how we collect and use your personal information. Personal information is information that can identify you – for example your name, email address or mobile phone number. Your personal information is an important asset for us and we aim to use it responsibly and to keep it secure. If you want to know more about how we use your personal information, please contact us. Please find the contact details below.

This Privacy Statement applies to:

potential customers, customers and business relationships of Allshoes Benelux B.V.;

other parties with whom Allshoes Benelux B.V does business, such as suppliers of Allshoes Benelux B.V;

Which personal data do we process?

Allshoes Benelux B.V. will only process those personal data which are needed for our services, being for example the following data:

Standard data related to your identity (name and address details), email address and other contact details;

date and place of birth, age and sex;

bank account;

personal data obtained from the Commercial Register of the Chamber of Commerce and the Land Registry Office;

IP-address;

any other personal data (than mentioned above) that require processing by virtue of the law.

(…).

What do we use your personal information for?

Allshoes Benelux B.V. processes your (personal) data since this is necessary in relation to our (business) activities and to provide our services. Hence, we use your personal information for various purposes in this respect, including:

Administrative Purposes;

Taking and fulfilling orders;

Processing payments and making payments;

Communicating with you;

Keeping accounts and other business records;

Carrying out marketing, electronic or otherwise;

Complying with legal or regulatory requirements;

Dealing with complaints or queries from our customers;

Maintaining a (business) network;

Improving the quality of our product and service information and performing targeted marketing campaigns as well as (market) research;

Generating data analytics to monitor and improve the performance of our website.

We believe that it is in our legitimate interests, or is necessary for the performance of a contract, to collect and use personal information to operate our business and to provide a service that you have requested. In some cases we may be under a legal duty to use or disclose personal information, for example to comply with a request from an official body.

How do we process your personal information?

Allshoes Benelux B.V. considers the protection of personal data important. Allshoes Benelux B.V. processes all kinds of (personal) data, as efficiently and carefully as possible, in accordance with the GDPR. This means that:

we process personal data in accordance with the purpose for which the data is collected, as mentioned in this Privacy Statement;

processing of personal data is limited to the data that is required for the purposes for which they are processed;

we ask for consent as far as necessary to process the personal data;

we have taken appropriate technical and organizational measures to ensure the security of the personal data;

we do not transfer personal data to other parties, unless this is necessary in relation to the purposes for which the data is collected;

we inform you about your rights regarding personal data.

Personal data will only be processed in accordance with (one of) the legal grounds as mentioned in the GDPR, being:

performance of an agreement with suppliers;

compliance with a legal obligation;

a legitimate interest

Do we share your personal information?

We may share your personal information, but this will be done on a ‘need to know’ basis and only where it is necessary to do so or where we are required to share information. We may share personal information, for example, when we buy or sell any businesses or assets. We aim to put the necessary safeguards in place to ensure that personal information that the company is legally responsible for remains properly protected and is used appropriately when in the hands of a third party.

Do we transfer personal information overseas?

Sometimes we may need to send personal information overseas, for example as part of the fulfilment of an order. When we have to do this, we aim to put the necessary safeguards in place to ensure that the information remains properly protected and is used appropriately wherever it is located geographically.

How long do we keep your personal information?

We aim to keep your information not longer than necessary for our business needs and in compliance with any legal or regulatory duties to retain personal information for a particular period. However long we retain personal information for, we will make sure it is subject to appropriate security.

How do we secure your personal information?

We will do everything within our power to secure your personal data as much as possible in order to prevent unlawful use such as unauthorised access, undesirable disclosure and unauthorised amendment or loss. We do so by means of physical, administrative, organisational and technical measures. If and insofar as personal data are passed on to processors that provide services or perform assignments on behalf of Allshoes Benelux B.V., Allshoes Benelux B.V. has agreed with them that they will also optimally secure the personal data.

What rights do you have over your personal information?

You enjoy, among other things, the following rights:

To obtain a copy of your personal information or to have it transferred to another organisation

To have any inaccurate personal information corrected

To have your personal information erased if its retention is no longer justified

To have the use of your personal information restricted – i.e. not accessed or used

To object to your personal information being processed.

We will always give you the rights that you are legally entitled to but the rights set out above are qualified ones. Any requests will be assessed on a case-by-case basis.

Please refer to the contact details below if you would like to inspect your overall data processing and/or you would like to transfer, change or remove data you are unable to edit yourself.

Do we use automated decision-making?

We carry out automated decision-making when you use our website. This involves providing content to you based on your online behaviour. This allows us to display content that is relevant to you.

Do we use your personal information for marketing?

Yes, we may use your personal information to carry out marketing but we only contact people who want to receive marketing. If you object to marketing – whether electronic or otherwise – please let us know and we will stop contacting you.

Do we use cookies?

Yes, we use cookies to make our website work properly, to monitor its usage and to display content that we believe will be relevant to you. If you register with us or if you continue to use our site then you agree to our use of cookies.

You can block cookies by adjusting your browser settings. However, if you choose to block all cookies you may not be able to access all, or parts, of our site and some features will not work properly.

Who can you complain to if you have a concern?

If you have any concerns about the way we handle your personal information, please contact us in the first instance using the contact details below and we will do our best to help you. You can contact us in the following ways:

by sending a letter to Allshoes Benelux, Barnsteenstraat 1a, 1812SE Alkmaar, or;

an email to info@allshoes.eu, or;

by telephone at telephone number +31 (0)72 540 2716.

Allshoes Benelux B.V. strives to respond to the request as soon as possible, but in any event within four weeks after receipt. Allshoes Benelux B.V. furthermore draws your attention to the possibility of filing a complaint with the Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl/nl), if the above does not lead to the desired result.

Applicable law

Any disputes that arise from this Privacy Notice are governed by Dutch law.

Please contact us if you want to know more about how we handle your personal information.

[Allshoes Benelux B.V., Barnsteenstraat 1A, 1812SE Alkmaar – E.G. GENERAL info@allshoes.eu]